Solartis Insure cloud based services support each process in the insurance policy lifecycle – either as modules to integrate with your existing technology or as an end-to-end solution.
Solartis life cycle of an insurance policy services include enrollment and payment capabilities for enrollees to select and purchase insurance coverage online. Online enrollment and payment is increasingly being viewed as “must-have” functionality for consumer business worldwide. From a customer service standpoint, potential enrollees are demanding quick and easy ways to select and buy coverage. From a profitability standpoint, the low premium per enrollee requires that administrative and customer service costs be kept at a minimum. Enrollment Service Example: The enrollee accesses the Solartis Service via a link on the desired company website. In a simple process, the enrollee selects the coverages they want, accepts any terms & conditions that may apply, enters insured and other relevant data, as well as payment information. The policy or certificate is emailed to the enrollee on completion of the process or the enrollee can download the document immediately. All subsequent transactions (e.g., future payment transactions and changes, coverage and policy modifications, reporting etc) are supported by the other Solartis Insure services.
Clearance
Clearance begins with a search to determine whether the applicant already exists in the Solartis Insure database. The search can either be manually initiated or automated to display “close match” results. User level rules can be set to determine whether a user is authorized to see the search results or simply presented with a “Clearance issue” screen. For example, a Broker may be referred to an underwriter if the search identifies that the applicant is an existing insured associated with another Broker.
The Solartis insurance life cycle policy renewal process can be tailored to meet your specific carrier and program requirements: Example Process: At a defined date before the expiration date of a policy (i.e., 3 months) the system automatically creates a renewal quote containing the latest information on the policy and the latest application information in the system. We also pull information from other systems as needed ( e.g., claims, general ledger). Product specific renewal rules are triggered to determine what happens to the renewal quote. For example, if no flags are triggered the system generates the renewal quote and a pdf quote proposal will then be automatically sent to the broker or insured. If a flag is triggered (e.g., claims over a $ amount, non-payment of premium) then the renewal quote can be automatically generated so it must be reviewed by an underwriter.
Solartis Insure generates the appropriate documents as PDFs for the specified transaction. These documents include:
- Quote and Underwriting Worksheets
- Proposal Letters
- Applications
- Binders
- Invoices
- Policy Declaration Pages
- Attaching Forms
- Certificates of Insurance
- State Surplus Lines Notices
- Endorsements
- Cancellations and Reinstatement Notices
- Renewal Policies
All policy documents are produced and stored as PDFs. The PDF document is available to all designated parties via printing, email or accessible in Solartis Insure. All policy documents can be exported to document management systems for external storage.
Cancellations / Reinstatement
Cancellations and Reinstatement transactions are fully supported in Solartis Insure for authorized users. The return or additional premium is calculated based on either flat, short term or prorate calculations. The appropriate documents are produced as PDFs. A Web Service Integration is available with the Oden Product for state specific cancellation rules and regulations.
